Client Overview

Suffolk County Council is responsible for delivering a range of public services to residents across the county. To improve their operational efficiency and manage email communications more effectively, they approached PSP for a system that would allow managers to track and analyse email traffic across departments.

Challenge

Suffolk County Council needed a solution that would provide detailed insights into email communications, including response times, workload distribution, and the underlying causes of email traffic. The goal was to enable managers to better monitor departmental communications, identify bottlenecks, and improve overall responsiveness.

Solution

PSP offered a custom Outlook Email Tracker system using our VISION platform. The system was designed to allow managers to monitor and analyse email traffic to and from each department in real-time. Key features included the ability to track the root cause of emails, measure response times, and assess workload distribution across teams. 

Results

With the implementation of the Outlook Email Tracker system, Suffolk County Council could monitor departmental email activity with greater precision. Managers can easily track response times, understand the root causes of email traffic, and manage workloads more effectively, ultimately improving communication efficiency within the department.

Conclusion

PSP’s implementation of the Outlook Email Tracker system provided Suffolk County Council with a powerful tool for managing email communications. By leveraging the VISION platform and ensuring a smooth project delivery, PSP enabled Suffolk County Council to gain deeper insights into their email traffic, resulting in improved response times and better workload management across departments.