Client Overview

The Chartered Institute of Procurement and Supply (CIPS) is a globally recognised professional body that sets standards for the procurement and supply industry. With thousands of members relying on their digital platforms for membership management, training and certification.

Challenge

CIPS partnered with PSP to outsource both manual and automated software testing to a dedicated Quality Assurance (QA) team to enhance the structure and coverage necessary to support the growing complexity of their digital platforms. They needed a more comprehensive approach to software testing that included both functional and non-functional tests to identify and resolve issues before they impacted users. CIPS sought a partner who could provide an experienced, structured QA team to manage all aspects of testing, from test case design to execution and reporting.

Solution

PSP assigned an office-based team of software testers, led by our experienced QA Manager, to handle CIPS’s testing needs. We began by thoroughly reviewing the system specifications and requirements to gain a detailed understanding of the platforms and their functionalities. Our QA Manager then developed a series of comprehensive test cases that covered a wide range of scenarios, from basic functionality checks to complex user interactions.

The test cases were tailored to both functional and non-functional aspects of the systems, ensuring that the testing team could evaluate performance, usability, security and compatibility. Using these test cases as a framework, our team conducted a rigorous testing cycle, incorporating manual testing for user-centric scenarios and automated testing for repetitive tasks and regression testing. Regular feedback sessions with CIPS ensured that the testing process remained aligned with their expectations and evolving requirements.

Results

The engagement helped improve the overall quality of the sites. By implementing a structured testing approach. Our thorough testing process also provided CIPS with detailed documentation. Outsourcing the QA function to PSP not only ensured higher quality standards but also allowed CIPS to focus on core activities, confident that their digital platforms were in safe hands.

Conclusion

By partnering with PSP for QA testing, CIPS gained access to a highly-skilled, structured testing team capable of delivering comprehensive software quality assurance. Our expertise in developing detailed test cases, combined with our use of both manual and automated testing strategies, ensured that CIPS’s platforms were thoroughly tested. This collaboration enabled CIPS to elevate their digital offerings, maintain high standards of service and support the needs of their global membership base more effectively.