Privacy Policy

Privacy Policy for PSP Outsourced IT (trading as People Systems Process Ltd. 2024)

Effective Date: October 10, 2024

At PSP Outsourced IT, trading as People Systems Process Ltd. ("we," "us," "our"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose and protect personal information when you interact with us, whether through our website, services, or other forms of communication.

1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Such as name, email address, phone number and postal address.
  • Business Information: Details relating to your company, such as company name, job title and role.
  • Service Data: Information related to the IT services we provide, including system logs, usage data and technical data.
  • Communications: Content of emails, inquiries and other communications between you and our team.
  • Financial Information: Payment details for billing and invoicing purposes, when applicable.

2. How We Use Your Information

We use the personal information collected for various business and operational purposes, including:

  • To provide IT support and managed services: Implementing, managing and maintaining IT systems and support services.
  • To communicate: Responding to your inquiries, providing information and managing your account.
  • To improve our services: Analysing usage data to enhance the performance and usability of our offerings.
  • To comply with legal obligations: Meeting regulatory and compliance requirements.
  • For marketing purposes: With your consent, we may send newsletters or other communications that may interest you.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following cases:

  • Service Providers: We may engage third-party vendors or contractors to assist with IT services, business operations, or marketing.
  • Business Transfers: If we are involved in a merger, acquisition, or sale, your information may be transferred as part of the business transaction.
  • Legal Requirements: We may disclose information to comply with legal obligations, enforce agreements, or protect rights and safety.

4. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or for legitimate business purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Rectification: Request access to and correction of your personal data.
  • Erasure: Request the deletion of your information when it is no longer needed.
  • Data Portability: Receive a copy of your information in a structured, commonly used format.
  • Object to Processing: Object to processing activities in certain circumstances.
  • Withdraw Consent: Where we rely on your consent to process your information, you may withdraw that consent at any time.

To exercise these rights, please get in touch with us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyse usage and for targeted advertising. You can control cookies through your browser settings and other tools. For more details, please see our Cookie Policy.

8. International Transfers

If we transfer your personal information to countries outside of your own, we ensure adequate safeguards are in place to protect your data in accordance with applicable privacy laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The latest version will always be available on our website and significant changes will be communicated to you where required.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

People Systems Process Ltd.
Email: letstalk@psp-it.co.uk
Address: PSP Outsourced IT, Carver House, Apex Court, Elsoms Way, Spalding, Lincolnshire, PE11 3UL, United Kingdom.

This Privacy Policy was last updated on October 10, 2024.