CIPS Optimises IT Operations by Outsourcing IT Management to PSP

Challenge 

CIPS required a reliable and experienced partner to manage their internal IT team, ensuring smooth daily operations while also providing oversight and guidance. They needed someone who could take responsibility for resource planning, managing the helpdesk, coordinating with suppliers and ensuring that their IT staff were continually developing their skills. By outsourcing the role, CIPS sought to save on hiring costs while freeing up their internal leadership team to focus on broader strategic and business objectives. 

Solution 

PSP’s IT Manager took charge of managing CIPS’s internal IT team, providing a range of services that ensured the smooth operation of the department. This included day-to-day resource planning, ensuring that the right staff were in place to meet the organisation’s IT needs and effectively managing the IT helpdesk to address any technical issues that arose. 

In addition, PSP’s IT Manager worked closely with suppliers, managing vendor relationships and contracts to ensure that CIPS had access to the best technology solutions at competitive prices. A key focus of the role was on developing the skills of the IT team, ensuring that staff were equipped with the latest knowledge and expertise to handle emerging technologies and evolving organisational needs. 

By outsourcing IT management, CIPS benefitted from an external perspective that provided objective oversight and insights into improving their IT processes. PSP’s management of the department allowed CIPS’s senior leadership to focus more on strategic goals and wider business priorities, without the need to be involved in the day-to-day management of IT operations. 

Results 

Outsourcing IT management to PSP delivered significant benefits for CIPS. The cost savings associated with not having to hire additional in-house staff allowed CIPS to allocate resources more effectively while still receiving expert IT management. The oversight provided by PSP ensured that the IT department operated efficiently, with streamlined resource planning, effective helpdesk management and well-coordinated supplier relationships. 

The focus on staff development meant that CIPS’s IT team continued to grow their skills, ensuring they remained capable of supporting the organisation’s technology needs both now and in the future. This approach not only optimised daily IT operations but also prepared the team for long-term success as the organisation evolved. 

Conclusion 

By outsourcing their IT management to PSP, CIPS gained expert oversight and management of their IT operations without the need for costly internal hires. PSP’s approach ensured that the IT team was well-supported, highly skilled and able to deliver on the organisation’s technology needs. This collaboration allowed CIPS to focus on their strategic business goals, while ensuring that their IT infrastructure was in capable hands. PSP’s ability to provide comprehensive IT management services helped CIPS optimise their IT department, driving both operational efficiency and long-term growth.