Outsourcing ICT to managed service providers (MSPs) is increasingly popular in schools, saving time, costs and resources by delegating IT maintenance and support. However, unmanaged contracts or MSPs can lead to overspending or receiving services below expectations.
At PSP, our Managed Service Review services ensure your MSP delivers optimal value and performance. We offer both one-off audits and ongoing monitoring to verify that your providers meet Service Level Agreements (SLAs) and align with your school’s needs.
Our Managed Service Review Services
- Comprehensive MSP Audits - We conduct thorough evaluations of your MSP’s performance and value.
- Cost & Value Analysis - We assess pricing to ensure you’re getting maximum return on investment.
- Performance Monitoring - We review incident response times and SLA adherence for consistent service quality.
- Security & Compliance Checks - We verify that MSPs meet regulatory standards and maintain robust security measures.
- Staff Feedback Integration - We incorporate your team’s insights to ensure services align with operational needs.
