Managed Service Review
Save Time and Money By Delegating IT Maintenance and Support
Outsourcing ICT to managed service providers (MSPs) is increasingly popular in schools, saving time, costs and resources by delegating IT maintenance and support. However, unmanaged contracts or MSPs can lead to overspending or receiving services below expectations.
At PSP, our Managed Service Review services ensure your MSP delivers optimal value and performance. We offer both one-off audits and ongoing monitoring to verify that your providers meet Service Level Agreements (SLAs) and align with your school’s needs.
Our Managed Service Review Services
- Comprehensive MSP Audits - We conduct thorough evaluations of your MSP’s performance and value.
- Cost & Value Analysis - We assess pricing to ensure you’re getting maximum return on investment.
- Performance Monitoring - We review incident response times and SLA adherence for consistent service quality.
- Security & Compliance Checks - We verify that MSPs meet regulatory standards and maintain robust security measures.
- Staff Feedback Integration - We incorporate your team’s insights to ensure services align with operational needs.
How we help
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Continuous Monitoring
Continuously analysing incident response times, security measures and regulatory compliance. -
Impartial
We don’t hold partnerships with third party suppliers, giving us complete impartiality. -
Contract Negotiation
We negotiate on your behalf to get you the most cost-effective price on your contracts. -
SLA & KPI Tracking
We ensure providers meet all your contractually-agreed SLAs and alert missed targets. -
Speed Up Procurement
Our overall procurement service will speed up your procurement process while optimising your ICT costs.
The Benefits of Partnering with PSP
Education-Focused Expertise
Tailored reviews designed for schools and Multi-Academy Trusts (MATs).
Cost Optimisation
Prevent overspending by ensuring MSPs deliver promised services.
Enhanced Performance
Continuous monitoring to maintain high-quality IT support.
Compliance Assurance
Ensure your MSP meets DfE standards and regulatory requirements.