Legacy System Support and Development for Probrand
Challenge
Probrand’s legacy system was central to their day-to-day operations but faced challenges due to its age, including compatibility issues with modern browsers and a need for new features to improve service management. The system required regular maintenance to prevent performance issues, while also needing updates to meet Probrand’s evolving business requirements. Key areas for improvement included creating new tools for better visibility and reporting in the Service area, enabling Probrand’s teams to monitor engineer activities and service performance more effectively.
The challenge was to keep the legacy system running smoothly without causing disruptions, while at the same time implementing new functionalities that would provide the business with greater insights and more efficient workflows.
Solution
PSP provided comprehensive support for Probrand’s legacy system, ensuring it remained operational and addressing any issues that arose in a timely manner. Through proactive maintenance and troubleshooting, we ensured the system’s continued performance, minimising downtime and enabling Probrand to continue their business without interruptions.
Alongside this support, we undertook system development work to enhance its functionality. This included the introduction of new dashboards for the Service area, which allowed Probrand to monitor activities more effectively. One of the key additions was a Google Timeline Chart that displayed ticketing activity over the last seven days, offering a clear visual representation of service trends. We also implemented a summary panel that provided quick access to key service metrics, including logged tickets, hours worked and engineer activity.
Additionally, we enhanced reporting capabilities by adding detailed information on the job count per engineer and the total hours logged. These improvements helped managers get a clearer understanding of workloads and individual contributions, improving overall operational oversight.
To improve user experience, PSP modernised the legacy system to ensure compatibility with modern browsers. This enhancement enabled Probrand’s staff to use the system more effectively without encountering technical issues related to outdated browsers.
Results
The ongoing support and development work significantly improved the performance and usability of Probrand’s legacy system. PSP’s proactive maintenance approach kept the system running smoothly, allowing Probrand to avoid disruptions and maintain consistent service delivery.
The newly developed dashboards and reporting features provided much-needed visibility into service activities, allowing Probrand’s team to track tickets and monitor engineer performance in real-time. The introduction of tools like the Google Timeline Chart and the summary panel enabled better decision-making and more efficient resource management.
By modernising the system for compatibility with current browsers, PSP improved the user experience for Probrand’s staff, making it easier to navigate the platform and access vital information.
Conclusion
The successful support and development of Probrand’s legacy system demonstrates PSP’s ability to maintain and modernise aging systems while meeting evolving business needs. By combining consistent support with strategic development, PSP ensured Probrand’s system remained functional, secure and efficient. This project illustrates the importance of enhancing legacy systems to keep businesses competitive and responsive to operational demands, ultimately helping Probrand continue to succeed in the dynamic IT marketplace.