Client Overview

Renewi, a leading waste-to-product company, operates multiple weighbridges across the UK, where they record weights for various waste management operations. The core system that manages this critical process was built using Microsoft Visual Basic 6.0, which is no longer supported. Given the importance of maintaining accurate and reliable weighbridge data, Renewi required specialist support to keep their legacy system functioning smoothly, despite the challenges posed by its outdated technology. PSP was engaged to provide ongoing technical support for the system.

Challenge

The primary challenge for Renewi was the lack of resources to manage the legacy system’s development or maintenance. As a result, any issues with the system had the potential to disrupt operations, posing a significant risk to their ability to accurately record and manage waste data.

Renewi needed a dependable technical support partner who could not only maintain the system but also address issues quickly to minimise downtime. With no internal resources, they relied on PSP’s expertise to ensure the system remained operational. The client utilised our online helpdesk to raise any issues, requiring prompt responses and fast resolution to prevent delays in their weighbridge operations.

Solution

PSP’s developers took on the responsibility of providing ongoing technical support for the legacy system, ensuring that it continued to perform reliably. Given the complexity of working with outdated software, our team leveraged their specialist knowledge of Visual Basic 6.0 to maintain and troubleshoot the system as needed. 

Our support team ensured that all issues were dealt with swiftly, minimising the risk of operational downtime at the weighbridges. We also provided strategic advice on how to manage the system effectively, balancing the need for continued functionality with the limitations of the outdated technology. Through this specialised support, we were able to extend the life of the legacy system, ensuring it continued to meet the operational needs without requiring an expensive and immediate overhaul.

Results

PSP’s ongoing support has been instrumental in keeping the legacy weighbridge recording system functioning reliably, despite its outdated platform. Our rapid response times to issues raised via the helpdesk have helped ensure that operations remain uninterrupted, with any problems resolved quickly and efficiently. This level of support has provided Renewi with the confidence that their critical systems are in capable hands, allowing them to focus on their core waste management activities.

The system continues to perform its essential role in recording weighbridge data, thanks to PSP’s ongoing support. By addressing issues as they arise and providing strategic technical advice, we have helped Renewi avoid costly system failures and downtime, maintaining the reliability of their waste recording processes.

Conclusion

The successful support of Renewi’s legacy weighbridge recording system underscores PSP’s ability to manage and maintain outdated technology in a way that meets ongoing business needs. Despite the challenges of working with unsupported software, PSP’s specialist development team has ensured that the legacy system remains operational, reliable, and fit for purpose. This case demonstrates the importance of expert technical support in extending the life of legacy systems, enabling businesses to continue using critical infrastructure while avoiding the high costs and risks associated with system replacement.