Umbraco CMS Website for Riverside Training Spalding

Client Overview

Riverside Training is a leading provider of professional development courses, offering a wide range of training programs. To streamline their course booking and payment processes, Riverside turned to PSP to develop a modern, user-friendly eCommerce website that would allow customers to easily book and pay for courses online.

Challenge

Riverside Training needed a website that would enable users to seamlessly browse, book, and pay for courses online. In addition to this, they required a back-office system to manage member and course administration efficiently. The system needed to automate tasks such as sending reminder emails and clearing expired course reservations, all while ensuring a smooth user experience for both customers and staff.

Solution

PSP developed a custom eCommerce website for Riverside Training using the Umbraco content management system (CMS). This platform allowed users to easily search for and book training courses, while offering secure online payment functionality. 

To manage the administrative side, PSP created a back-office system through our VISION platform. This system handled essential tasks such as member management, course administration, automated email reminders, and the clearing of expired course reservations. The project involved PSP’s development team, supported by an IT Project Manager to ensure smooth delivery and a Business Analyst to align the system with Riverside’s operational needs.

Before the website's launch, PSP’s manual testers rigorously tested the platform to ensure its performance, health, SEO, usability, and security were all up to standard, guaranteeing a flawless user experience.

Results

The new eCommerce website provides Riverside Training with a powerful tool for managing course bookings and payments online. Customers can now easily browse, book, and pay for courses, while the back-office system automates key administrative tasks, saving time and improving efficiency. Ongoing testing and support from PSP ensure the site remains optimised and secure.

Conclusion

PSP’s development of an Umbraco-based eCommerce website and integrated back-office system provided Riverside Training with a complete solution to manage their training courses. The platform’s functionality, combined with ongoing performance and security monitoring, allows Riverside to enhance customer experience while efficiently managing their course administration.